topic Free gift in Archived Posts

Free gift

Craigat — Fri, 11 Dec 2020 14:30:03 GMT

I had a text Monday saying my gift being processed but since then nothing. How long usely after dose it take?

Re: Free gift

Leanne_T — Fri, 11 Dec 2020 16:06:44 GMT

Hi @Craigat

Thanks for coming to the community.

How long ago did you place your order?

Do you have the DPD app to check for any delivery?

Thanks 🙂

Leanne.

Re: Free gift

Craigat — Fri, 11 Dec 2020 16:15:53 GMT

Not got number yet just had text saying being processed. Been over 14 days.

Re: Free gift

James_B — Fri, 11 Dec 2020 16:46:14 GMT

Hi @Craigat,

You'll receive your free gift within 25 days of receiving your phone. You'll receive a text message from DPD with tracking details as soon as your delivery slot is confirmed.

If its been more than 25 days since your received your phone, please get in touch with Customer Care so we can chase it up for you.

Thanks

James

Re: Free gift

Craigat — Fri, 11 Dec 2020 16:47:18 GMT

Thank you

Re: Free gift

James_B — Fri, 11 Dec 2020 16:53:47 GMT

No problem @Craigat 🙂

James