topic XKO in Archived Posts

XKO

Sarah158 — Thu, 10 Dec 2020 17:56:09 GMT

I placed a order on the 2nd of December for a ps4 through add to plan I paid the £10 upfront I've heard nothing since also said will be delivery with in the next working day on the email

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Chris_B — Thu, 10 Dec 2020 19:30:50 GMT

@Sarah158 You need to call customer services about this.

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SLF89 — Thu, 10 Dec 2020 21:26:34 GMT

I got told today there is no stock and they do not have a date for when more stock is expected.

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Sarah158 — Fri, 11 Dec 2020 14:31:44 GMT

You would think they would put out of stock like the rest of the items that are out of stock plus bit bad as we have had to pay up front aswel for it

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James_B — Fri, 11 Dec 2020 14:35:19 GMT

Hi @Sarah158,

We know that a lot of you are interested in PS5 availability and delivery status.

We’re pleased to confirm that PS5s have already started to be sent out, and we’re on track for all orders to be with customers by 15 December.

We worked hard to be able to offer our customers a unique way to spread the cost of the PS5 over 11 months, with EE Add to Plan. Please bear with us a little longer, and we hope you enjoy next gen gaming when yours arrives.

James

Re: XKO

Sarah158 — Fri, 11 Dec 2020 14:46:36 GMT

I haven't ordered the ps5 I ordered the ps4

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James_B — Fri, 11 Dec 2020 14:53:03 GMT

Sorry, my mistake @Sarah158

Please get in touch with Customer Care so we can check the status of your order.

James