topic Re: no order confirmation in Archived Posts

no order confirmation

tasha8576 — Fri, 11 Dec 2020 07:29:50 GMT

hello i did a early upgrade to the iphone 12 pro gold and also added a extra sim only plan but i have not had no email confirmation about any order.money already come out of my bank.

Re: no order confirmation

Northerner — Fri, 11 Dec 2020 08:00:07 GMT

Hi @tasha8576

Have you checked your junk mail/spam folder?

When did you order?

Thanks

Re: no order confirmation

tasha8576 — Fri, 11 Dec 2020 08:03:19 GMT

hi yes ive checked all spam/junk folders. only over a week ago so not actually expecting the items to arrive yet, but would like a copy of the order confirmation.

thanks

Re: no order confirmation

jane12345 — Fri, 11 Dec 2020 10:13:09 GMT

hi live chat is now working if u want to try them instead of waiting a long time to phone them hope you get it sorted out

Re: no order confirmation

tasha8576 — Fri, 11 Dec 2020 10:16:47 GMT

ive just been on live chat. items arnt due to be delivered so not sure why they said they would be here today when i spoke with them last night.

Re: no order confirmation

tasha8576 — Fri, 11 Dec 2020 10:17:40 GMT

also saying that due to security they cant send me any confirmation email

Re: no order confirmation

James_B — Fri, 11 Dec 2020 12:51:51 GMT

Hi @tasha8576,

Welcome to the EE Community. 🙂

Which colour and storage size did you order?

Thanks

James

Re: no order confirmation

tasha8576 — Fri, 11 Dec 2020 12:58:21 GMT

gold 128gb

Re: no order confirmation

James_B — Fri, 11 Dec 2020 13:10:00 GMT

Hi @tasha8576,

That model is on back order at the moment so there may not be any tracking information available at the moment.

Our Customer Care Team will be able to provide you with an order number for future reference if you ask.

Thanks

James

Re: no order confirmation

tasha8576 — Fri, 11 Dec 2020 13:25:36 GMT

do you know roughly how long i will be looking at waiting. i was told 14 days when i ordered

Re: no order confirmation

James_B — Fri, 11 Dec 2020 13:34:06 GMT

Hi @tasha8576,

Sorry, we don't have a fixed delivery timescale for that model. The current guidance is 'Order now. We will deliver to you as soon as we receive stock from our supplier'.

You'll receive a text message with tracking details from DPD as soon as your delivery slot is confirmed.

Thanks

James