topic Re: Order in Archived Posts

Order

CharGreenall — Thu, 10 Dec 2020 15:17:42 GMT

I done my early upgrade with someone on the phone yesterday morning, I have got a confirmation email that says the estimated delivery would be today, I have had no text or emails saying a time or that its been dispatched. The gentleman on the phone didn't advise me how long I need to wait or how long it would be to come. I would just like to know so I can be home for my delivery or change the delivery address to my work address

Re: Order

Jon_K — Fri, 11 Dec 2020 08:03:37 GMT

Hi @CharGreenall.

Welcome to the community.

What phone did you order?

Have you tried using our online order tracker?

Jon

Re: Order

CharGreenall — Fri, 11 Dec 2020 09:44:47 GMT

I ordered the iPhone 11 in white

I paid £7 for delivery and been told I have to wait 2 weeks but my partner got the same phone paid nothing for delivery and got it the same day

Charlotte Greenall

Re: Order

Jon_K — Fri, 11 Dec 2020 09:54:20 GMT

I'm sorry to hear this, @CharGreenall.

I'd recommend getting in touch with our Customer Care team to query this.

They will be able to look at your delivery cost too.

Jon