topic Re: Late Delivery in Archived Posts

Late Delivery

PMHINCH — Wed, 09 Dec 2020 21:31:07 GMT

Dear EE,

I ordered my phone on Friday 4th Dec. I called to confirm the order when asked and was told it would be sent out in Monday 7th. This hasn’t happened and your tracker doesn’t work. The iPhone you had available was for immediate delivery. Please kindly advise.

thanks

Re: Late Delivery

Christopher_G — Thu, 10 Dec 2020 08:41:11 GMT

Hi @PMHINCH

Welcome to the community.

Which phone did you choose? Please let me know the memory size and colour too.

Thanks

Chris

Re: Late Delivery

PMHINCH — Thu, 10 Dec 2020 08:42:47 GMT

Hi Chris,

It was 128gb Pacific Blue.

Thanks

P

Re: Late Delivery

Christopher_G — Thu, 10 Dec 2020 08:43:49 GMT

Is it the iPhone 12 Pro or the iPhone 12 Pro Max, @PMHINCH?

Chris

Re: Late Delivery

PMHINCH — Thu, 10 Dec 2020 08:44:35 GMT

Hi Chris,

sorry, it was the 12 pro max.

peter

Re: Late Delivery

Christopher_G — Thu, 10 Dec 2020 09:26:09 GMT

Thanks @PMHINCH

New orders of the iPhone 12 Pro Max 128Gb in pacific blue are expected to be dispatched within 14 days. I think at the time you ordered they were in stock though.

I'd recommend speaking to our Mobile Care team to check your order, make sure everything it OK with it.

Chris