topic Re: Not received extras in upgrade in Archived Posts

Not received extras in upgrade

SteveH45 — Tue, 08 Dec 2020 16:25:45 GMT

I never received a case and protective cover when I upgraded as promised

Re: Not received extras in upgrade

Chris_B — Tue, 08 Dec 2020 16:43:39 GMT

@SteveH45 Did you take out insurance?

Re: Not received extras in upgrade

SteveH45 — Tue, 08 Dec 2020 23:39:47 GMT

Yes

Sent from my iPhone

Re: Not received extras in upgrade

Jon_K — Wed, 09 Dec 2020 08:32:14 GMT

Hi @SteveH45.

Welcome to the community.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to access your account and help you further.

Jon

Re: Not received extras in upgrade

SteveH45 — Thu, 10 Dec 2020 08:34:42 GMT

All sorted thanks for the help, it was caused by my Address not being updated when I upgraded.
So my new phone was delivered to my work place as requested and the welcome pack was sent to my old address where I hadn’t lived for 2 years.
So a mixture of my fault for not updating a change of address and EE for not confirming my address when upgrading.

Re: Not received extras in upgrade

Jon_K — Thu, 10 Dec 2020 08:36:46 GMT

Thanks for letting us know you got to the bottom of this, @SteveH45.

I'm glad you've been able to sort it.

Jon