topic Re: SIM only deal in Archived Posts

SIM only deal

evo4 — Tue, 08 Dec 2020 06:06:09 GMT

I ordered the SIM only deal of 5g and 160gb of data, on the black Friday deal, yet I go into my account and it says iam only getting 80gb of data and phone is still on 4g, Can anyone help.

Thanks

Re: SIM only deal

Chris_B — Tue, 08 Dec 2020 09:06:28 GMT

@evo4 Is your phone a 5G phone ? Are you in a 5G area ?

Re: SIM only deal

evo4 — Tue, 08 Dec 2020 11:14:33 GMT

Hi Yes it's a one plus 8 pro and the area I am in now says on there map it's 5g.

Thanks

Re: SIM only deal

Leanne_T — Tue, 08 Dec 2020 12:51:52 GMT

Hi @evo4

Thanks for coming to the community.

If you get in touch with our Mobile Care team on 150, they can get your plan looked into and make sure this is correct and set up for 5G.

Let me know how you get on.

Leanne.

Re: SIM only deal

evo4 — Thu, 10 Dec 2020 05:40:55 GMT

Hi phoned the 150 number and sorted out about the 80gb of data , but still not getting 5g even thou it says on ee map I am in the yellow which is 5g. Operator said it's a new thing so might not get it....

Thanks

Re: SIM only deal

Katie_B — Thu, 10 Dec 2020 07:45:58 GMT

Hello @evo4.

Thanks for coming back and letting us know.

It's great to hear you have sorted the 80GB of data.

Have a great day,

Katie 🙂