topic Re: Xko in Archived Posts

Xko

Delboy6699 — Wed, 09 Dec 2020 10:41:04 GMT

I received my xko number on the 3rd of December and I have tried multiple times to track my order and it keeps saying sorry we can't show your order details right now and I have already received an email saying that my order has been processed

Re: Xko

James_B — Wed, 09 Dec 2020 11:30:09 GMT

Hi @Delboy6699,

Was the product you ordered in stock?

Thanks

James

Re: Xko

Delboy6699 — Wed, 09 Dec 2020 11:35:29 GMT

Yes

Re: Xko

James_B — Wed, 09 Dec 2020 11:36:29 GMT

Hi @Delboy6699,

What did you order?

Thanks

James

Re: Xko

Delboy6699 — Wed, 09 Dec 2020 11:37:04 GMT

Ps5

Re: Xko

James_B — Wed, 09 Dec 2020 11:41:41 GMT

Hi @Delboy6699,

PS5 deliveries are expected by 15th December.

Please see Have you ordered a PS5? Here's what to expect for more information.

James

Re: Xko

Delboy6699 — Wed, 09 Dec 2020 14:25:08 GMT

I just received a message saying I need photo id i do not have any what can I do to solve this issue

Re: Xko

James_B — Wed, 09 Dec 2020 14:43:00 GMT

Hi @Delboy6699,

Do you live with any family members with the same surname? If you do, they can show their ID.

Thanks

James

Re: Xko

Delboy6699 — Wed, 09 Dec 2020 14:48:12 GMT

Re: Xko

Delboy6699 — Wed, 09 Dec 2020 15:29:23 GMT

Is there any other way I can receive it

Re: Xko

James_B — Wed, 09 Dec 2020 15:31:53 GMT

Hi @Delboy6699,

Sorry, you would need to be able to prove your identity to the delivery driver.

James

Re: Xko

Delboy6699 — Wed, 09 Dec 2020 15:36:17 GMT

So how can I cancel this and get my money back

Re: Xko

James_B — Wed, 09 Dec 2020 15:39:33 GMT

Hi @Delboy6699,

After a failed delivery, your order will be returned to our warehouse and a refund will be issued automatically.

James