topic Re: iPhone 12 Pro Delays in Archived Posts

iPhone 12 Pro Delays

Alex_00 — Tue, 03 Nov 2020 10:19:36 GMT

I pre-ordered the Silver 512GB iPhone 12 Pro on the 18th October and it keeps getting delayed every time I check. At first I was told I would get it on launch day 23rd October and then it got delayed to 26th-31st October. I checked the EE tracking page on the 30th October in the morning when it said despatch expected in 24 hours. I then checked again a few minutes later and it said it got delayed again to 2nd-7th November and it no longer said expected despatch in 24 hours. Then yesterday I checked again and it’s now saying ‘Awaiting confirmation’ for delivery date again with no timeframe! I’m so sick of these constant delays! I’m very tempted to cancel my full works upgrade and get my phone elsewhere. I am fully aware that many people who ordered one after me have already received theirs, that’s really unfair! I want an update on my order ASAP!

Re: iPhone 12 Pro Delays

Chris_B — Tue, 03 Nov 2020 10:34:29 GMT

@Alex_00 In that case go and complain to Apple who can not not deliver enough devices to EE or other networks for that matter ( and their own Apple stores ) because demand for this device is a lot higher than Apple expected. Apple can not produce them quick enough and ship them quick enough. Your trying to blame the network that doesn’t make the device but only sends them to their customers.

Re: iPhone 12 Pro Delays

Miraculus11 — Tue, 03 Nov 2020 10:40:48 GMT

I have been messed about exactly the same!!! ordered the pro 256gb gold 18th and was told to expect it on launch day... then as soon as possible... and then 2-7 Nov and now its just changed back to awaiting conformation againn!!!! 😤😤😤 I can’t believe EE is getting away with treating their customers like this absolutely disgraceful.... I can understand that they’re struggling but at least have the decency to not keep on lying to your customers!!!

Re: iPhone 12 Pro Delays

Chris_B — Tue, 03 Nov 2020 10:38:25 GMT

@Miraculus11 You was told to expect it launch day not that you’ll get it on launch day. No point in blaming EE when they themselves are waiting on Apple.

Re: iPhone 12 Pro Delays

Alex_00 — Tue, 03 Nov 2020 10:42:42 GMT

@Chris_B We have a right to complain, and as far as I am concerned (and I’m sure @Miraculus11 too) EE is very much to blame too. First of all if you can’t sell a product and deliver it by a certain timeframe you shouldn’t advertise it as such and at the very least compensate your customers (like certain other providers are doing at least). Secondly, it should be first come first serve, you are delivering it to people who ordered it way after, that’s simply unfair.

Re: iPhone 12 Pro Delays

Miraculus11 — Tue, 03 Nov 2020 10:43:12 GMT

I was told different dates at a number of different times which is what annoys me!

Re: iPhone 12 Pro Delays

Alex_00 — Tue, 03 Nov 2020 10:45:05 GMT

@Miraculus11 Yes, that’s really frustrating and just wrong, isn’t it? EE shouldn’t give people false hope with unrealistic timeframes they can’t stick to.

Re: iPhone 12 Pro Delays

Miraculus11 — Tue, 03 Nov 2020 10:49:11 GMT

exactly!!! do not keep on giving false hopes.... I had booked a day off on launch day which was a waste of my time and money as I didn’t receive it and neither did EE notify me at any point that I will not receive it!! its basic customer service and I’m sorry but thats completely EE’s fault.... do not give someone a date and then keep on missing it!!!

Re: iPhone 12 Pro Delays

Alex_00 — Tue, 03 Nov 2020 11:53:46 GMT

@Chris_B EE is wasting people‘s time, not being clear about delivery dates and delivering phones in random order and you don’t think EE should take responsibility?

Re: iPhone 12 Pro Delays

Alex_00 — Wed, 04 Nov 2020 13:28:24 GMT

Just got text from DPD to say they’ll deliver tomorrow, any news on your side @Miraculus11 ?

Re: iPhone 12 Pro Delays

Miraculus11 — Wed, 04 Nov 2020 16:53:45 GMT

@Alex_00 nope... nothing so far. I’m hoping I’ll be getting it in the next couple of days too as I’ve had enough of this.... glad you’ve finally got yours sorted though!

Re: iPhone 12 Pro Delays

Alex_00 — Thu, 05 Nov 2020 23:08:22 GMT

@Miraculus11 Keep me updated, I’d like to know how long EE keeps you waiting for, hopefully you’ll get yours soon too!

P.S. you’ll love it!

Re: iPhone 12 Pro Delays

Miraculus11 — Fri, 06 Nov 2020 09:07:11 GMT

Finallyyy got a text to arrange a delivery!!! yhh can’t wait to get it now!!!

Re: iPhone 12 Pro Delays

Alex_00 — Fri, 06 Nov 2020 09:13:16 GMT

@Miraculus11 Finally, that’s great! Hopefully EE is starting to get proper stock for others too.

I’m using it now and I love the flat edges, reminds me of the iPhone 4 days. Gold is a stunning colour, I half regret not getting that, but silver is great too!

Enjoy!!

Re: iPhone 12 Pro Delays

Borrett79 — Mon, 09 Nov 2020 07:41:23 GMT

I am in the same boat as you this is ridiculous I’m so **bleep** I should go else wear but I don’t think I can cancel the contract with them

Re: iPhone 12 Pro Delays

BB0689 — Wed, 09 Dec 2020 15:05:14 GMT

I ordered my iPhone 12 pro gold 128gb on November 12th. I’ve had a confirmation to say that it’s to be expected between 9th-14th December. It’s now changed to ‘awaiting confirmation.’ So annoying!! I feel like cancelling and going elsewhere! 😡