topic Re: Delivery in Archived Posts

Delivery

Rebeck21 — Tue, 08 Dec 2020 17:15:36 GMT

Hi,

I ordered an upgrade - Samsung S20 FE in red on the 6th December and I havent had any further information on when it will arrive.. I checked the tracking but nothing has updated and wondered if there was an issue.

Any help would be greatly appreciated 🙂

Re: Delivery

Christopher_G — Wed, 09 Dec 2020 07:55:01 GMT

Hi @Rebeck21

Welcome to the community.

The current guidance on the website is that the red version is out of stock but to expect dispatch within 7 days.

DPD will be in touch when it's ready to deliver.

Thanks for your patience.

Chris

Re: Delivery

Rebeck21 — Wed, 09 Dec 2020 08:52:58 GMT

Thank you for the swift reply.

It said it was in stock when I ordered and says in stock item on the email.

Thank you for letting me know though!

Re: Delivery

Christopher_G — Wed, 09 Dec 2020 08:58:34 GMT

OK thanks.

Did you get another email afterwards saying it was out of stock, @Rebeck21?

Chris

Re: Delivery

Rebeck21 — Wed, 09 Dec 2020 09:41:55 GMT

No I didnt receive one.

Re: Delivery

Christopher_G — Wed, 09 Dec 2020 09:47:02 GMT

OK thanks, @Rebeck21

It may be worth checking your order with our Mobile Care team. If it was in stock when you ordered, it should have been dispatched.

Chris

Re: Delivery

Rebeck21 — Wed, 09 Dec 2020 10:31:58 GMT

Thank you very much for your help, il try that! 🙂