topic Re: Waiting for delivery been 3days and I’ve not got the tracking email in Archived Posts

Waiting for delivery been 3days and I’ve not got the tracking email

Antonymario — Mon, 07 Dec 2020 19:03:41 GMT

Re: Waiting for delivery been 3days and I’ve not got the tracking email

Chris_B — Mon, 07 Dec 2020 19:13:56 GMT

@Antonymario If you don’t have a tracking number then nothing has yet been dispatched to you or even allocated to you. What are you waiting for ?

Re: Waiting for delivery been 3days and I’ve not got the tracking email

Antonymario — Mon, 07 Dec 2020 19:27:15 GMT

Am waiting for my phone upgrade (Samsung s20) and I got the confirmation Email that it’s been processed

Re: Waiting for delivery been 3days and I’ve not got the tracking email

Leanne_T — Tue, 08 Dec 2020 08:17:20 GMT

Morning @Antonymario

Thanks for coming to the community.

Could you let me know the model, size and colour Samsung S20 you have ordered?

Speak soon 🙂

Leanne.

Re: Waiting for delivery been 3days and I’ve not got the tracking email

Antonymario — Tue, 08 Dec 2020 08:33:06 GMT

S20 fe cloudy blue

Re: Waiting for delivery been 3days and I’ve not got the tracking email

Leanne_T — Tue, 08 Dec 2020 08:38:48 GMT

Hi @Antonymario

Thanks for the quick reply.

I can't seem to find the Samsung S20 FE Cloud Blue on the online shop, was this a good as new device or could this have been a different model?

Thanks 🙂

Leanne.

Re: Waiting for delivery been 3days and I’ve not got the tracking email

Antonymario — Tue, 08 Dec 2020 08:48:03 GMT

It was good as new and I got when it was in stock, I check lastnight and they’ve not got any off that colour left so I must of got the one of the few remaining

Re: Waiting for delivery been 3days and I’ve not got the tracking email

Chris_B — Tue, 08 Dec 2020 08:59:17 GMT

@Antonymario You might of ordered before the online shop updated to show no stock. The online shop does lag behind what EE actually has in stock. This probably will explain why you don’t have any tracking information.

Re: Waiting for delivery been 3days and I’ve not got the tracking email

Leanne_T — Tue, 08 Dec 2020 09:00:15 GMT

I see @Antonymario

I would suggest giving us a call on 150, our Mobile Care team can check your order for you and give you an update 🙂

Leanne.

Re: Waiting for delivery been 3days and I’ve not got the tracking email

Antonymario — Tue, 08 Dec 2020 09:10:48 GMT

sorry I’ve just spoke to someone from EE only for them to tell me that My order isn’t coming at all. Thankfully o rang them otherwise I would off been waiting for a delivery that wasn’t coming

Re: Waiting for delivery been 3days and I’ve not got the tracking email

Leanne_T — Tue, 08 Dec 2020 09:18:50 GMT

I am very sorry to hear this @Antonymario

Have you changed your order?

Leanne.