topic Cancel an order in Archived Posts

Cancel an order

Vsloth — Mon, 07 Dec 2020 13:43:16 GMT

I'd like to cancel an order but can't get anyone on the phone as your lines are busy (understandabke during this period).

I tried live chat but cause its for a tablet it won't let me go through either.

Could I be contacted to get it cancelled please? Thanks

Re: Cancel an order

Chris_B — Mon, 07 Dec 2020 13:57:23 GMT

@Vsloth If you’re still within your contract term unfortunately you will have to call customer services. As you know you’ll have to be patient when calling.

Re: Cancel an order

Vsloth — Mon, 07 Dec 2020 17:40:53 GMT

Thanks for your answer

It's not within my contract as its for an add on but ee hasn't got the device in stock at the moment so would like to cancel the order basically.

Customer service number is through 150 or 0800 956 6000?

I hope there would be another way to contact them but I'll try and ring again.

Thanks for your help

Re: Cancel an order

Vsloth — Mon, 07 Dec 2020 18:04:43 GMT

Don't mind my previous post its all sorted now thank you

Re: Cancel an order

XRaySpeX — Mon, 07 Dec 2020 18:06:01 GMT

If you signed up to your plan online or over the phone:

fill in this cancellation form
email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB
EE team will be in touch with further instructions