topic iPhone 12 Pro in Archived Posts

iPhone 12 Pro

Samantha291 — Mon, 07 Dec 2020 15:55:38 GMT

I ordered my iPhone 12 pro on 9th November, received no confirmation email. After several conversations with people from EE I’ve gotten no where. I know there has been a shortage of these phones, I think had I received a confirmation email I’d feel a lot more settled!
I just keep being told a lot of different things.....

Re: iPhone 12 Pro

James_B — Mon, 07 Dec 2020 17:37:11 GMT

Hi @Samantha291,

Welcome to the EE Community. 🙂

Did the team confirm they could see your order?

Which model did you order?

Thanks

James

Re: iPhone 12 Pro

Samantha291 — Mon, 07 Dec 2020 17:56:15 GMT

Hi James

I ordered the iPhone 12 pro, they said they could see my order yes.

I just assumed I would’ve received some sort of email telling me the order had gone through.... maybe I’m wrong lol

Many thanks

Samantha

Re: iPhone 12 Pro

James_B — Mon, 07 Dec 2020 18:04:48 GMT

Hi @Samantha291,

I'm glad Customer Care were able to confirm your order is in place.

You'll receive a text message from DPD with tracking details as soon as your delivery slot is confirmed.

Thanks

James