topic Re: Add to plan confirmation in Archived Posts

Add to plan confirmation

Owen52 — Mon, 07 Dec 2020 13:41:00 GMT

Hey, I ordered two things on add to plan. I've only received an email to say they've got the order, not a confirmation. I haven't been charged for it yet either (ordered yesterday), will I be charged when it's been dispatched or does this mean I'm not getting the order?

Katie_B — Mon, 07 Dec 2020 15:22:28 GMT

Welcome back to the community.

It's great to hear that you received an email confirming we have your order.

What products did you add to your plan?

Katie.

Owen52 — Mon, 07 Dec 2020 15:29:50 GMT

Hi! I ordered a pair of OPPO earbuds and a switch lite 🙂 I wasn't sure if it was confirmation of my order as the money hasn't been taken

James_B — Mon, 07 Dec 2020 17:34:54 GMT

Don't worry, our add to plan team will be in touch directly if there are any issues with your order.

Thanks

James