topic Re: EE upgrade order in Archived Posts

EE upgrade order

MG18 — Mon, 07 Dec 2020 09:42:02 GMT

I ordered an upgrade Saturday afternoon and haven't received any updates on it. When should I expect it?

Katie_B — Mon, 07 Dec 2020 10:56:08 GMT

Thanks for upgrading with us.

What phone did you go for?

Please provide the colour and memory size and I will look to see what our current delivery guidance is for this.

Katie 🙂

MG18 — Mon, 07 Dec 2020 11:26:37 GMT

It's a black good as new Huawei p30 pro. I believe it was 125 storage size.

Thank you.

Katie_B — Mon, 07 Dec 2020 12:17:41 GMT

Hello @MG18.

Did you order this online?

Did you receive a confirmation email?

Katie 🙂

MG18 — Mon, 07 Dec 2020 12:24:06 GMT

Yes I did order online and yes I was sent a confirmation email. It isnt that one it's the P30 pro.

Katie_B — Mon, 07 Dec 2020 12:40:52 GMT

I am unable to find this device on the EE Shop.

Please give us a call so our customer care team can ensure your order is progressing.

Katie 🙂

MG18 — Mon, 07 Dec 2020 13:04:14 GMT

How do I cancel my order.

Katie_B — Mon, 07 Dec 2020 14:04:14 GMT

To make any changes to your existing order please give our customer service team a call.

Katie 🙂