topic Re: PS5 Order in Archived Posts

PS5 Order

Jodie_ — Sun, 06 Dec 2020 11:18:57 GMT

I’m sorry but it’s another question about the PS5 orders.

I placed an order Thursday morning and had an email with a confirmation number to confirm my order, however on Friday I then received an email saying there was going to be a delay with my order as the device I had added to my plan was currently out of stock and I was asked if I wanted to change it to something else.

I just want confirmation that I will 100% get my order of the PS5 I’m not really fussed about the date of delivery I just need to know that I’m getting it? It’s supposed to be a Christmas present.

Thank you!!

Re: PS5 Order

Katie_B — Sun, 06 Dec 2020 13:33:53 GMT

Hello @Jodie_.

Thanks for coming to the community.

I would recommend speaking with our customer service team who can ensure your order is still pending.

Katie 🙂

Re: PS5 Order

Jodie_ — Sun, 06 Dec 2020 14:13:32 GMT

Okay thank you! @Katie_B

Please can you give me the best number to contact them on as I always get the automated service and I’d like to talk to an actual person!

Thank you!

Re: PS5 Order

Christopher_G — Mon, 07 Dec 2020 07:53:07 GMT

If you received a confirmation email, we received your order, @Jodie_

If you would like to speak to someone, you can find our contact information on the get in touch help page.

Chris