topic Re: order delivery date confirmation in Archived Posts

order delivery date confirmation

jackrevells — Wed, 31 Oct 2018 17:30:53 GMT

Hi I ordered my upgrade to the note 9 an hour ago and it still says awaiting delivery confirmation even after being told I should get it tomorrow. Could someone help please.

Re: order delivery date confirmation

Leanne_T — Thu, 01 Nov 2018 08:01:45 GMT

Hi @jackrevells

Welcome to the community.

Have you had a text from DPD?

Also, where did you order your upgrade, online or over the phone?

Speak soon, Leanne.

Re: order delivery date confirmation

jackrevells — Thu, 01 Nov 2018 08:32:38 GMT

No dpd text and I done it online. It says dispatched now but haven't received dpd texts.

Re: order delivery date confirmation

Leanne_T — Thu, 01 Nov 2018 08:40:12 GMT

Hi @jackrevells

Thanks for coming back to me.

Once we have received your items from the manufacturer we do our best to get them out to you within 24 hours via our delivery partner DPD.

You’ll receive a text from DPD to tell you it’s on the way the day before your delivery.

Thanks, Leanne.

Re: order delivery date confirmation

jackrevells — Thu, 01 Nov 2018 09:18:38 GMT

That's fine. It's coming today. Got the tracking number.

Re: order delivery date confirmation

Leanne_T — Thu, 01 Nov 2018 09:55:57 GMT

Great news @jackrevells

Thanks for letting me know.

Have a great day 🙂

Re: order delivery date confirmation

laurapanait — Tue, 20 Nov 2018 13:29:06 GMT

Hi, how can I get a delivery order confirmation for the order xknxxxxxxxxx which I placed on the 14th this month? Haven't heard anything yet?

Thank you

[mod edit: please do not post personal information such as order numbers on the public board. Thanks!]

Re: order delivery date confirmation

Katie_B — Tue, 20 Nov 2018 14:39:35 GMT

Hi @laurapanait.

Thank you for coming to the community.

What phone did you go for?

Have you tracked your order using the online order tracker?

Speak soon, Katie 🙂

Re: order delivery date confirmation

laurapanait — Tue, 20 Nov 2018 14:57:39 GMT

Hi Katie

I have ordered the Huawei Mate 20 Pro, I did use the tracking tool but still no update, only shows as processing.

Re: order delivery date confirmation

Katie_B — Tue, 20 Nov 2018 15:02:04 GMT

Thank you for confirming this @laurapanait.

Have you spoke with our customer service team to see if they can provide an update?

Katie 🙂

Re: order delivery date confirmation

laurapanait — Tue, 20 Nov 2018 16:04:32 GMT

Sure, I tried calling their 0800 number but I got to a dead point as I was asked to enter my EE mobile number, however this one will also come with my order :-).

So I am running out of options.

Any suggestion would be appreciated.

Re: order delivery date confirmation

Jon_K — Tue, 20 Nov 2018 16:17:37 GMT

Thanks @laurapanait.

To use the order tracker, you need to use the number starting with 00, not the xkn number.

Let me know if this works 🙂

Jon

Re: order delivery date confirmation

laurapanait — Tue, 20 Nov 2018 21:20:47 GMT

I have no number with 00, only the order number starting with xkn, however
if I put this in the order tracker it still shows all the details, but
Order Confirmed as status, no deliver date yet.
I find it really upseting not to receive any email regarding my order
status since the 14th. Upfront amount paid and all.
--
Georgiana-Laura Panait

Re: order delivery date confirmation

Leanne_T — Wed, 21 Nov 2018 07:56:27 GMT

Hi @laurapanait

Thanks for coming back to us.

If you give us a call on 0800 956 6000 and select the option for no EE number this will transfer you to our customer service team who can look into your order for you.

Thanks, Leanne.

Re: order delivery date confirmation

laurapanait — Wed, 21 Nov 2018 14:48:47 GMT

Thank you Leanne, I spoke to the customer service team and they have
updated me.

Regards

Re: order delivery date confirmation

Leanne_T — Wed, 21 Nov 2018 14:54:13 GMT

No problem at all @laurapanait

Have a great day 🙂

Re: order delivery date confirmation

Callum2005 — Thu, 19 Sep 2019 22:46:02 GMT

Re: order delivery date confirmation

Callum2005 — Thu, 19 Sep 2019 22:46:38 GMT

Re: order delivery date confirmation

Katie_B — Fri, 20 Sep 2019 08:43:56 GMT

Good Morning @Callum2005.

Welcome back to the community.

Is there anything we can help with?

Katie 🙂

Re: order delivery date confirmation

andyman9999 — Sat, 28 Sep 2019 10:06:12 GMT

Still not had delivery confirmation all its saying orders on its way its for galaxy fold order xkoXXXXXXXXX

[MOD EDIT: Please do not post order numbers on the public forum]