topic Re: Where is my upgrade order? in Archived Posts

Where is my upgrade order?

Pilley0302 — Sat, 05 Dec 2020 13:56:36 GMT

I upgraded my contract on Wednesday to an S20+ black 128gb. I received an email confirmation with an order number of xkoXXXXXX. I have since heard nothing. The order tracker doesn't offer me any information and I have been in phone queues for over 30 minutes five times today in a bid to find out when delivery is likely. Can anyone help please?

[MOD EDIT: Removed order number]

Re: Where is my upgrade order?

Christopher_G — Sat, 05 Dec 2020 13:58:55 GMT

Hi @Pilley0302

Welcome to the community.

Have you tried our live chat service? You can find a link on the get in touch help page.

They have access to your account and will be able to check the order for you.

Chris

Re: Where is my upgrade order?

Pilley0302 — Sat, 05 Dec 2020 15:49:53 GMT

Sadly that isn't operating it seems. I just get a standard message saying 'sorry we are unable to help you please call 150' so it just takes me back to square one. It's a contract renewal so I still have a phone but I'm very unimpressed with the service, Covid or not. If I can get through I will cancel and try someone else that can reply. Thanks for the advice tho.

Re: Where is my upgrade order?

Christopher_G — Sun, 06 Dec 2020 07:45:43 GMT

I'm sorry to hear that, @Pilley0302.

Hopefully you can get through to someone who can help on 150 soon.

Chris