topic Awaiting order number in Archived Posts

Awaiting order number

Kate_xo — Thu, 03 Dec 2020 22:56:34 GMT

I ordered a new phone on Saturday 29th November and whilst I’ve received my EE recycle pack, I haven’t had a confirmation email with an order number.

I am aware we’re is a delay in the iPhone 12 Pro being sent from Apple and dispatched from EE but I’d like an order number so I can track.

Thanks

Re: Awaiting order number

Jon_K — Fri, 04 Dec 2020 09:34:13 GMT

Hi @Kate_xo.

Welcome to the community.

Could you check your junk/spam folders for a confirmation email?

If you still don't have one, you could try getting in touch with our live chat team so they can provide you with your order number.

Jon

Re: Awaiting order number

Kate_xo — Fri, 04 Dec 2020 10:29:56 GMT

Hi not in my junk folder either

Re: Awaiting order number

Jon_K — Fri, 04 Dec 2020 10:56:59 GMT

Thanks for checking, @Kate_xo.

I'd recommend getting in touch with our live chat team so they can check your account and give you your number.

Jon

Re: Awaiting order number

Kate_xo — Fri, 04 Dec 2020 15:43:42 GMT

every time I try get on live chat it directs me to call 150, which I suspect is because I'm a business customer. surely it shouldn't be this hard to get an order number.

thanks

Re: Awaiting order number

Katie_B — Sat, 05 Dec 2020 07:50:27 GMT

Hello @Kate_xo.

Thanks for trying.

Please follow the advice provided and give us a call. A member of our business team will be able to provide you with your order details.

Take care,

Katie 🙂