topic Re: No delivery date or update in Archived Posts

No delivery date or update

CH50 — Thu, 03 Dec 2020 21:29:18 GMT

I placed an order on Monday and said it was in stock so should be delivered within 2 days. I have received the email confirming the order but nothing since. I have called EE and have been told there could be a delay up to 24 days!! I was not informed of any delays and I am very disappointed that I can not be given any confirmation of any delivery date. This is a present for my sons birthday

Re: No delivery date or update

Christopher_G — Fri, 04 Dec 2020 09:43:35 GMT

Hi @CH50

Welcome to the community.

Could you let me know the information below please?

Order date:

What did you order (please include memory size and colour):

How did you order (over the phone or website)?:

Chris

Re: No delivery date or update

CH50 — Fri, 04 Dec 2020 10:02:47 GMT

Hi Chris,

Ordered 30th November
32 GB 10.2 inch space grey
Ordered via website

I would be greatful if you could give me more of an idea of delivery!

Kind regards
Claire

Sent from my iPhone

Re: No delivery date or update

HarrisW — Fri, 04 Dec 2020 10:21:54 GMT

Chris

I have exactly the same issue as this other than I have not even been informed that there is a delay, rather there is a "Mismatch" between my account details and order. Phone lines are busy and not putting me through to speak to someone.

XXXXXXXXX on 30 November.

Please asssist if you are able.

Regards

Harris

[MOD EDIT: Removed order number]

Re: No delivery date or update

Christopher_G — Fri, 04 Dec 2020 10:25:45 GMT

Thanks @CH50

I'd recommend calling 150 to check your order. I don't currently have any information available for that model.

Chris

Re: No delivery date or update

Christopher_G — Fri, 04 Dec 2020 10:26:53 GMT

Hi and welcome to the community, @HarrisW

Have you ordered the same model device?

Did you mean you've received an email to say we need some more information from you?

Chris

Re: No delivery date or update

HarrisW — Fri, 04 Dec 2020 11:07:02 GMT

HI Chris

No, I ordered:

Google Pixel 4a with 5G
128GB Just Black

Please advise.

Regards

HarrisW

Re: No delivery date or update

Christopher_G — Fri, 04 Dec 2020 11:24:01 GMT

Thanks, @HarrisW

What makes you think there has been a mismatch? Have you received message from EE?

Chris

Re: No delivery date or update

HarrisW — Fri, 04 Dec 2020 11:31:39 GMT

Hi Chris.

Yes, I received an email as follows:

"Hi Thank you for placing your order with EE. We hope to get your order fulfilled very soon, however there is a discrepancy between the Account and the order form. If you could please get the Account Holder to give us a call on 0800 079 0531, with your XKO ready. Our offices are open: • Monday - Sunday 8:00am - 7:00pm Thanks for your patience. We are looking forward to speaking to you and getting you started with EE. EE www.ee.co.uk"

Let me know

Regards

Harris

Re: No delivery date or update

Christopher_G — Fri, 04 Dec 2020 12:32:50 GMT

OK thanks, @CH50.

Have you tried calling that number or did you call 150? It sounds like they need to speak to you to complete the order.

Chris