topic Samsung galaxy fold z release in Archived Posts

Samsung galaxy fold z release

Halfman — Wed, 16 Sep 2020 09:51:14 GMT

I have pre ordered the fold z and had conflicting information from EE, such as the 18,21 September and we have no date so no one should be giving out a date is what I have been told.

Do we have a confirmed ee release date as to when I will get my product

Thanks

Re: Samsung galaxy fold z release

Chris_B — Wed, 16 Sep 2020 10:05:19 GMT

@Halfman The release date isn’t a guarantee you’ll receiving the device on that date.

The release date is the 18th

Re: Samsung galaxy fold z release

Halfman — Wed, 16 Sep 2020 10:12:11 GMT

Sorry dont mean to be a pain, but do you work for EE or are you just another paying customer like myself wishing to get your hands on the fold z.

I am aware the 18 September is suppose to be the official date, but my info is directly from speaking to different members of EE. If they can't all provide the same the info what is a customer suppose to believe.

I am aware it is not EE faults. I am just eager to get my fold .

Re: Samsung galaxy fold z release

mazzabul — Wed, 16 Sep 2020 11:23:37 GMT

He doesn't work for EE, no one knows yet, send your reddit username if you want to be added to the samsung fold 2 EE shippibg chat

Re: Samsung galaxy fold z release

mikeyhmikey12 — Wed, 16 Sep 2020 12:46:40 GMT

I've been told the 18th or 19th - someone has already told me they already have their dispatch notice but for now I haven't had anything

Re: Samsung galaxy fold z release

Halfman — Wed, 16 Sep 2020 12:52:49 GMT

So far I haven't got anything either.

Re: Samsung galaxy fold z release

ChemicalDan — Thu, 17 Sep 2020 09:09:30 GMT

Been in talks all week with EE. Told all week up to today that I would be receiving it tomorrow and that there is no issues.

Called up today asking about the device since I haven't received any dispatch notice.

EE said they are now not sure if it's arriving tomorrow and probably won't be dispatched till tomorrow as they haven't got any stock till tomorrow.

None of this makes sense. Im either getting it tomorrow or I'm not. Annoying to say the least after being told its arriving tomorrow all week.

Re: Samsung galaxy fold z release

mikeyhmikey12 — Thu, 17 Sep 2020 09:16:20 GMT

I spoke with a lady this morning that said we should get the device
tomorrow and a DPD notification tonight. Plus the usual first come first
serve stuff but I ordered on the 4th so they should have enough I would
have thought when did you order

Re: Samsung galaxy fold z release

Halfman — Thu, 17 Sep 2020 09:33:49 GMT

I pre ordered on 5 September.

Would be nice if we got it tomorrow.

I just don't get how different members of staff from EE all give a different answer when they all work for the same company.

Why isn't a manager from EE even contacting samsung to get some kind of confirmed confirmation about the fold z so customers are aware as to what is going on with their orders.

Why isn't even a member of EE staff on here explaining anything if this is meant to EE community.

Fingers cross for us all for tomorrow

Re: Samsung galaxy fold z release

Scuffers — Thu, 17 Sep 2020 10:04:06 GMT

Install the DPD app. In my opinion they tell you before EE does as they handle the shipment.

If you are to get it tomorrow you'll probably know by 9pm this evening. Same happened with last Fold, vague with the date of delivery, confusion at customer service end. They don't intend to be confusing, it's because they simply don't know until Samsung deliverers X number of devices, which is usually a day before a phone is to release.

Re: Samsung galaxy fold z release

Halfman — Thu, 17 Sep 2020 10:04:45 GMT

Hi thanks I have the app.

Re: Samsung galaxy fold z release

ChemicalDan — Thu, 17 Sep 2020 11:13:53 GMT

Just downloaded the app also. Cheers for pointing that out. Hopefully, it updates tonight.

Would be nice to actually get a statement from a manager at EE on here though. Just outlining what is 100% and what isn't.

Re: Samsung galaxy fold z release

ChemicalDan — Thu, 17 Sep 2020 11:18:47 GMT

If anyone knows anyone on this community that is an Admin or works for EE you can can tag them in this discussion using @"theirname"

Re: Samsung galaxy fold z release

Halfman — Thu, 17 Sep 2020 11:22:54 GMT

Very good idea.

Hopefully we all can get get some kind of answers/confirmation as to what is going on regarding our pre orders.

Re: Samsung galaxy fold z release

Marklee — Thu, 17 Sep 2020 13:19:01 GMT

Hi guys,

So I've had a text

Hi Mark, your order number .......... is on track. To get the latest update on your order visit https://myaccount.ee.co.uk/order

When I click on the link it takes me to the EE order page. Sadly it doesn't give me to much hopeful information only that my order has been confirmed. It has a progression bar to show where your order is. Unfortunately it is still at the first point (order confirmed) and waiting to go to the next bar along (dispatched expect in the next 24 hours)

I know it seems like a champagne problem but I just want my fold now! I've waited a very long time for it and the last 24/48 hours have felt like months (I know you guys feel my pain)

Hope this makes sense and helps!

Mark

Re: Samsung galaxy fold z release

mikeyhmikey12 — Thu, 17 Sep 2020 13:23:20 GMT

Hi Mark.

I got the same update a few days back.

I have a feeling we will find out more tonight past 6pm as that's when
things usually start moving in my experience.

Fingers crossed 🤞 I feel your pain too!

Re: Samsung galaxy fold z release

Halfman — Thu, 17 Sep 2020 13:39:44 GMT

I have the same exact message. Still no confirm date or anything off any members of EE staff.

Re: Samsung galaxy fold z release

ChemicalDan — Thu, 17 Sep 2020 14:01:34 GMT

Just found the community support team on here. Going to tag them. Apologies for the tag upfront to the team but we need clarification on this.

When are orders being sent out?
Will anyone receive their phone tomorrow?
Will EE update us or will DPD?
Can you give us a general idea as to what is going on? (So much miscommunication between EE support agents)

@Alex_S @James_B @Leanne_T @Jon_K @Katie_B

If anyone else has any questions, post them below. Hopefully one of the above team members will get back to us.

Thank you in advance!

Re: Samsung galaxy fold z release

Rachel1977 — Thu, 17 Sep 2020 14:01:07 GMT

Hi, am I using the ee order number on the dpd site? Thanks guys! I ordered the 3rd so im impatiently waiting for info too.

Re: Samsung galaxy fold z release

ChemicalDan — Thu, 17 Sep 2020 14:02:43 GMT

@Rachel1977 The EE order number will be different from the DPD order number. If you download the app it will get you to confirm your phone number and address, which will then update automatically when a parcel is assigned.