topic Returning unwanted upgrade in Archived Posts

Returning unwanted upgrade

Louisepeg — Wed, 02 Dec 2020 12:54:58 GMT

Trying to return upgrade, cant get through on the phone, conpleted form but haven’t heard anything, tried emailing no response any other suggestions?

Katie_B — Wed, 02 Dec 2020 15:00:06 GMT

Hello @Louispeg.

Thanks for coming to the community.

I am sorry to hear you're looking to return your upgrade.

Are you within the first 14 days?

Please give us a call on 0800 079 0103 and a member of our team will be able to help process your return.

Katie.

Louisepeg — Fri, 04 Dec 2020 07:00:22 GMT

Ive tried ringing several times not getting through was on hold for 60 mins gave up!

Jon_K — Fri, 04 Dec 2020 08:04:17 GMT

I'm sorry to hear you haven't been able to get through yet.

Our lines may be busier than usual, but please be patient and an advisor will be able to help you.

Jon