topic Re: track order email in Archived Posts

track order email

Holden2091 — Thu, 03 Dec 2020 09:53:38 GMT

i still haven't received my tracking order email, i have received my 'we've got your order email but nothing after that

Re: track order email

Chris_B — Thu, 03 Dec 2020 09:55:58 GMT

@Holden2091 What device? When did you order?

Re: track order email

Holden2091 — Thu, 03 Dec 2020 10:29:47 GMT

ipnone 12, 30/11/2020

Re: track order email

Jon_K — Thu, 03 Dec 2020 12:32:23 GMT

Hi @Holden2091.

In the email that you received, did you get an order number?

What colour/memory size did you order?

Jon

Re: track order email

Holden2091 — Thu, 03 Dec 2020 13:15:47 GMT

i have an order number and its the iphone 12 pro max 128GB pacific blue

Re: track order email

Jon_K — Thu, 03 Dec 2020 14:34:21 GMT

Thanks @Holden2091.

Are you able to use your order number in our online order tracker to track your order?

Jon

Re: track order email

Holden2091 — Thu, 03 Dec 2020 15:41:47 GMT

unfortunately not, also got a very sketchy email saying they needed more
information and to phone a certain number. there was no EE header or
anything so i've left it

Re: track order email

Jon_K — Thu, 03 Dec 2020 15:45:03 GMT

Hi @Holden2091.

Sometimes our Sales Team will need more information to complete your order.

You could try calling our Customer Care team to see if they need anything further from you.

Jon