https://community.ee.co.uk/t5/Archived-Posts/My-Order/m-p/994914#M312681 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1095089">@MeganR95</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Were you given a specific number to call, or asked to call our Customer Care team?</P> <P>&nbsp;</P> <P>Jon</P> Thu, 03 Dec 2020 14:12:50 GMT Jon_K 2020-12-03T14:12:50Z https://community.ee.co.uk/t5/Archived-Posts/My-Order/m-p/994654#M312680 <P>So I had an offer of going from a pay-as-you-go plan to a Pay Monthly in the My EE app.</P><P><BR />I have ordered an iPhone 11, and the email states to call to discuss. Tried calling 3 times yesterday and just couldn’t get through, tried messaging the Facebook page and had no response and I’ve tried to set up an online chat and it just says to call! What can I do about this?</P> Thu, 03 Dec 2020 11:15:28 GMT https://community.ee.co.uk/t5/Archived-Posts/My-Order/m-p/994654#M312680 MeganR95 2020-12-03T11:15:28Z https://community.ee.co.uk/t5/Archived-Posts/My-Order/m-p/994914#M312681 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1095089">@MeganR95</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Were you given a specific number to call, or asked to call our Customer Care team?</P> <P>&nbsp;</P> <P>Jon</P> Thu, 03 Dec 2020 14:12:50 GMT https://community.ee.co.uk/t5/Archived-Posts/My-Order/m-p/994914#M312681 Jon_K 2020-12-03T14:12:50Z