topic Re: iPhone 12 pro order in Archived Posts

iPhone 12 pro order

freya8 — Wed, 02 Dec 2020 21:18:37 GMT

Hello,

I ordered an iPhone 12 pro, almost 4 weeks ago and I’ve still had no update on the delivery. I am concerned that I have paid a substantial upfront cost for the phone which I have still not received. I’m also paying over £50 a month on my old contract which has now been paid in full so I’m just wondering whether I can at least change to my new contract where I’m only paying £39 a month. It just seems that I’ve paid out all this money without getting the benefit of the new phone.

Thanks

Re: iPhone 12 pro order

Northerner — Wed, 02 Dec 2020 21:31:22 GMT

Hi @freya8

Your new contract will start when you receive your device. Due to production shortages Apple cannot supply or ship sufficient devices.

You will have to wait and keep checking EE order tracking page.

Thanks

Re: iPhone 12 pro order

Christopher_G — Thu, 03 Dec 2020 09:24:31 GMT

Hi @freya8

Which version did you choose? Please include colour and memory size.

Also, what date did you order?

Chris