topic Re: iPhone 12 Pro delay? in Archived Posts

iPhone 12 Pro delay?

asaprosco — Fri, 23 Oct 2020 13:31:34 GMT

Pre-ordered the iPhone 12 Pro 128gb graphite in store and it was very much made to sound like I'd be able to collect it today. Now I'm being told the store don't have the delivery and it'll be tomorrow at the earliest? If that's the case why wasn't I told at the time of pre-order? Now I'll need to change weekend plans to collect it, extremely disappointed.

Re: iPhone 12 Pro delay?

Jon_K — Fri, 23 Oct 2020 15:13:52 GMT

Hi @asaprosco.

I'm sorry to hear this has happened.

The store will notify you as soon as it's ready to pick up.

Jon

Re: iPhone 12 Pro delay?

asaprosco — Fri, 23 Oct 2020 22:11:22 GMT

Hi @Jon_K

With all due respect that doesn't explain or solve anything - noone's told me why it's been delayed or when it's likely to arrive, and if I'd known this ahead of time there is no way I would have ordered it. Extremely disappointed in the service.

Re: iPhone 12 Pro delay?

Brooksy1981 — Sat, 24 Oct 2020 05:02:32 GMT

Brilliant how @Jon_K shows his face to respond to a simple an easy comment in this post, yet you then go back to hiding behind your desk on all the other comments concerning our missing IPhone deliveries???? 🤔

Your company should hang your head in shame for what is known in the legal profession as ‘DROPSHIPPING’ your customers @Jon_K 😡😡😡

Re: iPhone 12 Pro delay?

BrendonH — Sat, 24 Oct 2020 05:32:07 GMT

The store wouldn't have known how many devices they would receive.

No one can tell you an exact date because if they did and then didn't receive enough to fullfil all orders you would complain about that.

iPhone launches are the same every year. Slot of demand which Apple can't keep up with. Yet people always seem surprised by the matter. But do they blame Apple? No they blame the networks. The networks order the stock they need but never receive the amount they ask for so what can they do?

Re: iPhone 12 Pro delay?

asaprosco — Sat, 24 Oct 2020 08:36:24 GMT

@BrendonH You clearly know a lot more about this stuff than I do, I accept everything you're saying there, but WHY did the EE staff member make it seem like launch day would be no problem then? I acted only on the advice I was given in store.

Re: iPhone 12 Pro delay?

asaprosco — Sun, 25 Oct 2020 17:42:12 GMT

Quick update, cancelled my order after being informed it would arrive no earlier than 2/11. The next iPhone will nearly be out by then, what's the point in pre-ordering at all. Appallingly bad service, was lied to by more than one EE employee.

Incidentally, got a 12 Pro within minutes of ordering with another company.

Re: iPhone 12 Pro delay?

Stuntboy51 — Wed, 28 Oct 2020 08:14:46 GMT

Mine was delayed too, but since I have a life I’m not worried and understand that it’s in EE’s interest to get a phone to me as soon as they can.

This is such an immature, stampy foot thread. Grow up.

Re: iPhone 12 Pro delay?

Lawrence55 — Mon, 02 Nov 2020 07:19:10 GMT

I was also lied to by an EE member of staff being told I would definitely have the phone on Friday 30th before I went away for work for 3 Weeks. Then to do find out the phone still hasn’t been dispatched to the EE branch in Birmingham, so I was mislead to make a quick sale!!! Extremely disapointed with the service and integrity of EE and their staff: additionally when I called into EE’s complaints service I was basically told to suck it up and stop complaining after telling them of my issue. I feel neglected by EE and doubt Im the only person feeling this way after their dishonor. I haven’t even got an estimated date of delivery no more and makes me question what was the point of sitting in the branch for an hour of my time sorting this pre order out... pathetic!

Re: iPhone 12 Pro delay?

Christopher_G — Mon, 02 Nov 2020 08:20:48 GMT

Hi and welcome to the community, @Lawrence55.

You shouldn't have been told that you would definitely receive it on a certain date and I'm sorry if you were.

You'll be contacted to let you know when your phone will be delivered. Thank you for your patience so far.

Chris

Re: iPhone 12 Pro delay?

Stuntboy51 — Mon, 02 Nov 2020 08:44:34 GMT

Seriously, it’s a phone.

Maybe you weren’t lied to, maybe the staff member was misinformed??? Maybe everyone should try and be a bit less dramatic about a phone?

Using words like dishonour...! It’s ridiculous.

And all of the complainers are acting like they only placed their orders because of the delivery date, trying dramatise the situation to try and receive favourable treatment now.

The phone will be there when it gets there, nothing significantly bad will happen as a result of its delay, you would have ordered it even if you had been told it will arrive mid-November, stop being over dramatic about trivial rubbish, get some perspective.

Re: iPhone 12 Pro delay?

Lawrence55 — Mon, 02 Nov 2020 09:12:23 GMT

One of us was in the store being lied to and misled, the other is sitting
behind their phone acting like they’re better than everyone else on this
feed who is obviously sharing the same views of EE’s appalling efforts in
their customer service... take that in mind before you come onto a
reviewing section of a site labeled with “iPhone 12 pro delay”. No one is
being dramatic we all just want what we were told we were going to
definitely have, we’re allowed to complain if you don’t like it then do not
read it; it’s simple.

Re: iPhone 12 Pro delay?

Shanb23 — Mon, 02 Nov 2020 09:23:13 GMT

Totally agree with you ! Why is there people even commenting on this post being nasty 🤣 complete freaks!! What part of people will be angry when there waiting on a phone that’s supposed to of been dispatched and still hasn’t, don’t they get?

Re: iPhone 12 Pro delay?

Goodywolves — Mon, 02 Nov 2020 14:43:27 GMT

I ordered online Friday 23rd October, it said expect delivery in 14 days. I have have no conformation of my order but they have been quick enough taking the £580 to pay off my existing 11 pro max.

Re: iPhone 12 Pro delay?

Lawrence55 — Mon, 02 Nov 2020 16:43:52 GMT

Exactly, we go into lockdown in 2 days so will we get our phones or not? Everyone who’s re ordered the 12 pro is in the same boat here and it feels like EE is doing nothing about it

Re: iPhone 12 Pro delay?

Lawrence55 — Mon, 02 Nov 2020 16:45:28 GMT

Exactly I don’t even know how we can solve this because when you call EE they just fob you off and say it’s your problem...

Re: iPhone 12 Pro delay?

Lawrence55 — Mon, 02 Nov 2020 16:46:58 GMT

How will I be notified and is there any way we can get these delivered home instead then? Because all of us who have pre ordered are in the same position here and after the 4th we won’t be able to go into branch either so could you help please

Re: iPhone 12 Pro delay?

James_B — Mon, 02 Nov 2020 16:53:07 GMT

Hi @Lawrence55,

If it isn't possible to collect your phone in store when it arrives, a member of the team will contact you directly to arrange alternative delivery.

James

Re: iPhone 12 Pro delay?

Goodywolves — Mon, 02 Nov 2020 19:15:27 GMT

I have literally just had a text off EE, phones being delivered tomorrow by DPD. I ordered phone 12 pro on 23rd October.

Re: iPhone 12 Pro delay?

Puggylou21 — Mon, 02 Nov 2020 19:26:55 GMT

What storage and colour mate?

I ordered mine on the 17th and was told to expect the 30th but then it got pushed to the 5th-10th of Nov.

Fingers crossed I recieve between then or before!