topic Re: No order update... in Archived Posts

No order update...

Mossy46 — Wed, 02 Dec 2020 13:33:29 GMT

Hello, I ordered a 'Good as new' Samsung S20FE in White last Thursday, paid £30 upfront and showed as in stock. Received order confirmation and order tracking number but it does not allow me to track it when i use the tracker... when can i expect my order to be dispatched/delivered please? I cannot use online chat as i am new to EE so have no mobile number that exists on EE, just the number i wish to transfer via PAC code i gave at time of ordering. I am concerned as I move house on 11th December and I understand delivery address cannot be changed after an order is placed!

Re: No order update...

Chris_B — Wed, 02 Dec 2020 14:03:48 GMT

@Mossy46 Give customer services a call about your order. You can call this number +44-800-956-6000

Re: No order update...

Mossy46 — Wed, 02 Dec 2020 14:11:14 GMT

I would, but I am at work and do not have the opportunity to sit on hold for ages. I need an online update ideally as I work shifts and very long hours. The online chat would be ideal but without an EE mobile number I cannot use that. Thanks though.

Re: No order update...

Katie_B — Wed, 02 Dec 2020 15:03:12 GMT

Hello @Mossy46.

I completely understand the urgency to find out what is happening with your order.

We do not have account access here on the community.

Our customer care team is open 8am - 9pm Monday to Friday.

Please give us a call and a member of the team will be with you as soon as possible.

Katie 🙂