topic Re: Lost order again! in Archived Posts

Lost order again!

gnashalou83 — Wed, 02 Dec 2020 12:09:25 GMT

Hi,

Yesterday I placed an accessories order to be added to my account and got email confirmation; however this morning when I tried to check the status on the order tracker it tells me 'sorry, we can't show your order details right now'. I had to place a second order for another item a few months ago because the original one mysteriously vanished then too. Seems to be a common occurrence for me. 🙄 After I placed the order yesterday it told me I could add 0 accessories now as I used up the last add-on accessory, but this morning it is showing me I can add 1 accessory to my plan again. Does that make sense?

Trying to get hold of a representative is proving to be a nightmare and since I haven't had any updates despite the product showing as being in stock I am inclined to just go ahead and place the order again unless a rep is about on here to help me out? Order number is: xko******* Thanks!

Re: Lost order again!

Katie_B — Wed, 02 Dec 2020 12:10:34 GMT

Hello @gnashalou83.

Thanks for coming to the community.

You have explained your current situation perfectly.

What item did you order?

I would love to check the stock level for this product before looking into this further.

Speak soon,

Katie 🙂

Re: Lost order again!

gnashalou83 — Wed, 02 Dec 2020 12:18:11 GMT

Hi Katie,

I ordered a Fitbit Sense. Thank you.

Re: Lost order again!

Katie_B — Wed, 02 Dec 2020 12:40:07 GMT

Hi @gnashalou83.

Yes, you're right this is showing as in stock still.

Both Black and White are available to order.

If you don't mind me asking, what number are you calling to get in touch with our customer care team?

Katie 🙂

Re: Lost order again!

gnashalou83 — Wed, 02 Dec 2020 12:44:45 GMT

150. But I am at work and have to keep hanging up as I am on hold for so long. Is there another number I could call?

Re: Lost order again!

Katie_B — Wed, 02 Dec 2020 12:50:18 GMT

Hi @gnashalou83.

This is the right number to call.

I understand this may be frustrating but please continue to hold and a member of our team will be with you as soon as possible.

Katie 🙂