topic Re: Delivery in Archived Posts

Delivery

Karoline — Tue, 01 Dec 2020 15:57:52 GMT

I am extremely unhappy with EE's delivery system. I bought my iphone 12 pro for 40 days, at the store the seller said it would arrive in 2 WEEKS, I understand that for the corona virus the deadline has extended, but I received a message from EE explaining that my order was ready and would be delivered until 11/30 / 2020 and so far it hasn't been. I call EE and nobody knows how to explain anything. I REQUIRE AN EXPLANATION

Re: Delivery

Katie_B — Tue, 01 Dec 2020 18:36:47 GMT

Hello @Karoline.

I am sorry to hear you have not yet received your new iPhone.

What colour did you order?

Please also provide me with the memory size and I will be happy to look into this for you.

Katie 🙂

Re: Delivery

Karoline — Tue, 01 Dec 2020 22:34:36 GMT

iPhone 12 pro 128gb gold

Re: Delivery

Jon_K — Wed, 02 Dec 2020 08:32:42 GMT

Hi @Karoline.

Sorry, we don't have an estimated dispatch date for that particular model.

Your order will be dispatched as soon as we receive stock from our supplier.

If you would prefer to switch to a different model, please get in touch with Customer Care.

Jon

Re: Delivery

Karoline — Wed, 02 Dec 2020 08:44:36 GMT

so why did i receive a message saying that the order was ready and would be dispatched in 24h? Your system is flawed. They do not communicate. negligence

Re: Delivery

Jon_K — Wed, 02 Dec 2020 09:25:59 GMT

Was this message from EE or DPD, @Karoline?

DPD will send you a text when your order is ready to be delivered.

Jon

Re: Delivery

Karoline — Wed, 02 Dec 2020 09:32:27 GMT

From EE

Re: Delivery

Jon_K — Wed, 02 Dec 2020 10:38:03 GMT

Thanks @Karoline.

I'd recommend getting back in touch with our Customer Care team so they can give you an update on this.

They will be able to see why you were sent that message.

Jon