topic Re: Order in Archived Posts

Order

Zsigate — Wed, 02 Dec 2020 08:33:59 GMT

Hi i order an iphone 12 pro in 7. November2020 and is still not delivered yet! the proble is i go to holiday 8.Dec2020 soo if my order not come before 8.dec 2020 i need to cancel my order!

Re: Order

James_B — Wed, 02 Dec 2020 09:06:39 GMT

Hi @Zsigate,

Welcome to the EE Community. 🙂

Which colour and storage size did you order?

Thanks

James

Re: Order

Zsigate — Wed, 02 Dec 2020 09:42:04 GMT

128gb Pacific blue

Re: Order

Zsigate — Wed, 02 Dec 2020 09:48:35 GMT

Hi James if is help my order number is 0014911301

Re: Order

James_B — Wed, 02 Dec 2020 09:54:18 GMT

Hi @Zsigate,

The delivery guidance when you placed your order was dispatch within 28 days.

If you'd like to amend your order, please give us a call on 150 to discuss your options. We might be able to find an alternative iPhone model readily available.

Thanks

James

Re: Order

Zsigate — Wed, 02 Dec 2020 10:07:10 GMT

I can't call 150 i also order a sim card from ee. And i happy with this order if get it monday 7.dec 2020

Re: Order

James_B — Wed, 02 Dec 2020 10:12:09 GMT

Hi @Zsigate,

Sorry, we can't guarantee delivery before 7 December.

If you don't have an EE phone, please contact our sales team on 0800 956 6000.

Thanks

James

Re: Order

Zsigate — Wed, 02 Dec 2020 10:13:35 GMT

Thanks