topic Re: New product del incorrect in Archived Posts

New product del incorrect

Noreen3362 — Tue, 01 Dec 2020 08:41:50 GMT

You need a University degree to here been searching for about 5hour to find live chat as on Friday I spend 3hour on the phone and never got anywhere I feel like just cancelling everything I put a complaint nobody have even attempted to contact me

Re: New product del incorrect

bristolian — Tue, 01 Dec 2020 09:14:37 GMT

Hi @Noreen3362

Are you on PAYG or pay-monthly? Live chat is only available to pay-monthly customers.

Re: New product del incorrect

Noreen3362 — Tue, 01 Dec 2020 18:25:01 GMT

Pay monthly i cancelled my direct debit I will quickly get a call when they want money

Re: New product del incorrect

Christopher_G — Wed, 02 Dec 2020 09:09:31 GMT

Hi @Noreen3362

Welcome to the community.

I wouldn't recommend cancelling the Direct Debit, as late payments could be detrimental to your credit score.

You can find a link to speak to our live chat team on our get in touch help page.

Could you give it a go and let me know if you're able to get through?

Chris