topic Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact in Archived Posts

Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Jon55 — Mon, 30 Nov 2020 12:08:16 GMT

Hello,

Ive ordered a new EE pay monthly mobile contract and handset, the order is stuck a AWAITING CONFIRMATION and has been for a few days. I've tried calling into EE but i dont have an EE mobile number so the call platform rejects me, there isnt an online chat available either. called 150 put me through to BT who kindly tranfer me through but EE dont answer and cut the call off. Can I please get an update on my order??? I'm not having a great experince so far. 😔

My order no, is: xkoxxxxxxxxx 27/11/20.

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Aimes05 — Mon, 30 Nov 2020 10:58:42 GMT

I’m having the exact same issue, my partner joined the same day and has his new phone already and my order is stuck on awaiting confirmation like yours😭

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Katie_B — Mon, 30 Nov 2020 12:40:34 GMT

Hello @Jon55.

Thanks for ordering with us.

Are you able to confirm what you ordered and when you have done this?

Speak soon,

Katie 🙂

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Katie_B — Mon, 30 Nov 2020 12:41:12 GMT

Hi @Aimes05.

Welcome to the EE Community.

I am sorry to hear you have still not received your device.

What phone did you order?

Katie 🙂

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Jon55 — Mon, 30 Nov 2020 14:29:31 GMT

Hi Katie,

I placed an order for an iPhone 12 Pro Max in Blue, on Friday 27/11. I know these new models will be in high demand and expected a delay but if you could give some info or chase this order up it would be apprectiated. I'll send you an e-card😉

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Katie_B — Mon, 30 Nov 2020 14:32:59 GMT

Hello @Jon55.

Thanks for getting back to me.

I have checked our current delivery guidance for this device and can confirm for both the 128GB and 256GB they are available to order and to expect despatch within 14 days.

The 512GB memory is available to order and to expect despatch within 28 days.

As soon as your order progresses and your phone is ready to be delivered you will be notified.

Katie 🙂

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Jon55 — Mon, 30 Nov 2020 14:46:12 GMT

Thank you for looking into this Katie,

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Katie_B — Mon, 30 Nov 2020 15:00:22 GMT

No problem @Jon55.

Any further questions please be sure to visit us here on the community.

Katie 🙂

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

ChrisGlynn — Tue, 01 Dec 2020 10:59:22 GMT

@Katie_B - Hi Katie - that's the most optimistic update I've heard on delivery. I ordered a iPhone Pro 12 128Gb on 17/11, I've moved from 02, and I'm also locked in an 'Sorry, we can't show your order details right now.' on the tracker page.

Is that 14 day expected period realistic?

I've sold my phone and have defaulted to a battered on iPhone SE!

Thanks -

Chris

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Katie_B — Tue, 01 Dec 2020 11:04:28 GMT

Hello @ChrisGlynn.

Thanks for ordering with us.

What colour did you order?

Speak soon,

Katie 🙂

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

ChrisGlynn — Tue, 01 Dec 2020 11:31:46 GMT

Hi Katie - thanks for coming back to me.

Pacific Blue

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Katie_B — Tue, 01 Dec 2020 11:57:05 GMT

Hi @ChrisGlynn.

The delivery guidance provided above is for orders made as of now.

What was advised when you ordered?

Katie 🙂

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Jon55 — Tue, 01 Dec 2020 12:10:42 GMT

FYI ALL,

My order progressed at midnight last night and DPD are expecting to deliver my phone tomorrow.

had confirmation emails from EE and DPD.

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

ChrisGlynn — Tue, 01 Dec 2020 12:11:28 GMT

I'm starting to lose track tbh @katie but I'm pretty sure it was 14-21 days, so I'm still within the timeframe.

That said, according to other threads on here, people who ordered at the start of Nov have yet to receive phones, which suggests they will be taking priority over later orders.

I guess it depends if Apple can deliver a big enough shipment to EE, or if they are struggling so much with supply, that they are sending what they can, and dividing it up around the various phone companies?

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

ChrisGlynn — Tue, 01 Dec 2020 12:13:33 GMT

When was your order placed @Jon55, and for what model/colour?

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Katie_B — Tue, 01 Dec 2020 12:15:57 GMT

Thanks so much for letting us know @Jon55.

This is great to hear,

Katie 🙂

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Katie_B — Tue, 01 Dec 2020 12:17:29 GMT

Hi @ChrisGlynn.

Thanks for confirming the timescale given.

I would recommend allowing this time before chasing the order.

As soon as there is an update regarding your order and your order is ready for delivery you will be notified.

Katie.

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

ChrisGlynn — Tue, 01 Dec 2020 12:20:45 GMT

Seems I should have gone for the Max - may look into changing my order.

How straighforward would that be @Katie_B?

Re: Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Katie_B — Tue, 01 Dec 2020 12:26:32 GMT

Hi @ChrisGlynn.

If you wish to change your order I would recommend giving us a call and our upgrades team can provide you with all the information you require.

Katie 🙂