topic Re: Order in Archived Posts

Order

Dan7823 — Mon, 30 Nov 2020 17:31:11 GMT

Hi, my name is Dan, a week ago I made a contract with the EE phone company and I still haven't received the phone I ordered, I mention that I paid 50 pounds, please solve the problem, if not I will cancel the contract with you

**edited to remove personal details** For safety reasons, please do not post your full name on the community

Re: Order

Chris_B — Mon, 30 Nov 2020 16:27:20 GMT

@Dan7823 What phone was it ?

Re: Order

Dan7823 — Mon, 30 Nov 2020 16:29:11 GMT

iphone 12 pro max I have been waiting for more than a week and I did not receive the order

Re: Order

Dan7823 — Mon, 30 Nov 2020 16:36:16 GMT

I want to cancel the contract  and I want my money back

Re: Order

XRaySpeX — Mon, 30 Nov 2020 17:02:58 GMT

@Dan7823 : If you ordered by phone or online you always have a cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: Order

Dan7823 — Mon, 30 Nov 2020 17:04:50 GMT

I ordered on 23.11  I'm still waiting for 7 day I hope yes when the order arrives

Re: Order

XRaySpeX — Mon, 30 Nov 2020 17:09:35 GMT

You don't need to wait for delivery. You can cancel now FoC.

Re: Order

James_B — Tue, 01 Dec 2020 08:24:36 GMT

Hi @Dan7823,

Welcome to the EE Community. 🙂

Which colour and storage size did you order?

Thanks

James