topic Re: I phone 12 pro upgrade in Archived Posts

I phone 12 pro upgrade

Littlelegs — Fri, 27 Nov 2020 16:57:00 GMT

Hi I ordered a iPhone 12 pro on the 5th November and was told it would be delivers by 26/11/2020, all I’m getting is a text once a week that says my order is on time but I’m still no further forward as to when it will arrive

Re: I phone 12 pro upgrade

Jon_K — Fri, 27 Nov 2020 17:53:43 GMT

Hi @Littlelegs.

Welcome to the community.

Which colour/memory size did you order?

Jon

Re: I phone 12 pro upgrade

Littlelegs — Fri, 27 Nov 2020 20:20:50 GMT

Hi Jon a graphite one and 128k

thanks

Re: I phone 12 pro upgrade

James_B — Sat, 28 Nov 2020 10:28:59 GMT

Hi @Littlelegs,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Graphite on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

James

Re: I phone 12 pro upgrade

Littlelegs — Sat, 28 Nov 2020 10:52:56 GMT

Morning James,

Thanks for the update and I appreciate your time in finding out the info and coming back to me but do t you think that the customer services team should make the customer aware at point of order instead of given a delivery date of 3 weeks ? I have been with EE/ T mobile for 9 years and would consider myself a loyal customer but feel a little disappointed with this order, My gut feeling is that the sales team are just telling customers 1 thing to get the commission for a customer renewal where I would have appreciated being told at the start we can’t give a delivery date because we can’t get stock.

Re: I phone 12 pro upgrade

James_B — Sat, 28 Nov 2020 11:07:09 GMT

Hi @Littlelegs,

I understand your frustration. The delivery estimate when you placed your order would have been based on the most up to date stock information available at that time.

We're working hard to get your new phone to you as quickly as possible.

James

Re: I phone 12 pro upgrade

Littlelegs — Sat, 28 Nov 2020 14:54:34 GMT

Thanks James and I’m sorry I don’t mean to have ago at you but just a bit frustrated

Re: I phone 12 pro upgrade

Dave_Mac — Sun, 29 Nov 2020 10:20:50 GMT

Did you get your phone?

I ordered on the 8th (pro blue 128). Was told 14 days. Then 21. Today is day 21. Not a sausage.

where’s my phone! And can I have a human response rather than a copy and paste (first come first served, we’re working hard rubbish)

Re: I phone 12 pro upgrade

Littlelegs — Sun, 29 Nov 2020 12:04:15 GMT

Hi Dave,

No I’m still waiting and have been told that EE are working with apple to get some supply’s ?

could be a long wait 😡