topic Re: Awaiting order in Archived Posts

Awaiting order

Staciiexx — Sat, 28 Nov 2020 12:17:14 GMT

I placed an order number of days ago had the confirmation to say order has been placed but other than that ive recieved no updates about my order and when i try to track my order it says its unavailable. Can never seem to get hold of customer services

Re: Awaiting order

Chris_B — Sat, 28 Nov 2020 14:00:38 GMT

@Staciiexx What device is it ?

Re: Awaiting order

Staciiexx — Sat, 28 Nov 2020 14:17:30 GMT

It is a samung galaxy A21

I've had it on black Friday offer just worried i won't get the offer if not been processed correctly

@Chris_B

Re: Awaiting order

Staciiexx — Sat, 28 Nov 2020 18:20:58 GMT

@Chris_B still waiting for a response

Re: Awaiting order

Jon_K — Sun, 29 Nov 2020 08:49:45 GMT

Hi @Staciiexx.

You'll get a text from DPD when your order is ready to be delivered.

If the tracker isn't working for you, the only way to get an update is to contact our Customer Care team.

Jon