topic Re: Where is my iPhone 12 Pro? in Archived Posts

Where is my iPhone 12 Pro?

LucyDiane12 — Sun, 22 Nov 2020 01:09:25 GMT

I ordered my iPhone 12 pro over 3 weeks ago now and was told it would take up to 3 weeks but could possible delivered earlier but it’s now exceeded that time. When will it be delivered? Delivery status is: your order is coming soon but what does that mean as there’s no stated timeline

Re: Where is my iPhone 12 Pro?

Keekee83 — Sun, 22 Nov 2020 08:24:18 GMT

Same I did mine 4th nov can’t even track it!! No further updates available!

Re: Where is my iPhone 12 Pro?

DaveL1 — Sun, 22 Nov 2020 09:54:51 GMT

I ordered my gold 128gb 12 pro on the 23rd October and it’s coming in an hours time, so a 30 day delay from release date to today, thats just for that model though.

Re: Where is my iPhone 12 Pro?

Christopher_G — Sun, 22 Nov 2020 10:55:12 GMT

Hi @LucyDiane12

Welcome to the community.

Which version did you order? Please include colour and memory size.

Also, what date did you order?

Chris

Re: Where is my iPhone 12 Pro?

LucyDiane12 — Sun, 22 Nov 2020 11:18:46 GMT

Hi,

I ordered a iPhone 12 pro gold 128gb and I ordered on 30th of October.

thanks

Re: Where is my iPhone 12 Pro?

Christopher_G — Sun, 22 Nov 2020 11:36:03 GMT

Thanks, @LucyDiane12

For the version that you ordered, you should have been told when you ordered that we will deliver as soon as we receive stock from the manufacturer.

We are fulfilling all orders for the iPhone 12 Pro Gold 128GB on a first come first serve basis and are working with Apple to get this to you as soon as possible.

We are sorry for the delay.

Chris

Re: Where is my iPhone 12 Pro?

BevC74 — Sun, 22 Nov 2020 14:53:24 GMT

I ordered my 12pro Gold 128gb 14th Nov as per your message above what is the estimated time for delivery, surely you have information? I can’t find any notification that it would be this length of time

Re: Where is my iPhone 12 Pro?

Christopher_G — Sun, 22 Nov 2020 15:01:01 GMT

Welcome to the community, @BevC74

We'll deliver as soon as we receive stock from the manufacturer.

I don't have any more information than that, at the moment.

Chris

Re: Where is my iPhone 12 Pro?

Keekee83 — Sun, 22 Nov 2020 15:47:49 GMT

I called ee yesterday regarding my upgrade from 4th nov they said count 28 days after u order date when u can expect delivery

Re: Where is my iPhone 12 Pro?

Keekee83 — Sun, 22 Nov 2020 15:49:11 GMT

Which means it’s not expected till after 2nd December it’s a first come first served basic and that they’re working through back log of those waiting the longest

Re: Where is my iPhone 12 Pro?

Lupin2094 — Mon, 23 Nov 2020 12:29:57 GMT

Hello,

I ordered mine almost a month ago now! I keep getting “update” emails however no additional information is given. All I want to know is approximately how much longer it’ll be. I’ve been waiting on “order confirmed” this entire time, and it appears I won’t get an update until 48 hours before delivery.

Please may we have approximate and updated expected delivery dates on our order tracking page? It’s really frustrating. I was never told it would be this long of a wait.

Re: Where is my iPhone 12 Pro?

Lupin2094 — Mon, 23 Nov 2020 12:31:21 GMT

Also, I forgot to mention as I have switched to EE I am not technically an EE customer yet. So I’m stuck in limbo for contacting help. I have tired every option. This is the only way I can think of now.

Re: Where is my iPhone 12 Pro?

SaskiaNowi — Tue, 24 Nov 2020 11:57:29 GMT

I ordered an iPhone 12 pro in silver (128g) on the 23rd of October. I was told maximum 2 weeks and it has now been over a month. I am paying monthly for my current phone which is costing me more, hence why I chose a lower upgrade cost. I am seriously regretting staying with EE at this point. Any idea when I can expect my super delayed phone ?

Re: Where is my iPhone 12 Pro?

BevC74 — Tue, 24 Nov 2020 12:23:15 GMT

I have now received my envelope to send my old device which I have a text saying needs to be returned by Nov 30th or I will be charged for the new phone - as I don’t have my new phone I can’t send the old phone it is replacing back!! Please can you ensure that I am NOT charged for not sending it back due to EE stock not being available

Re: Where is my iPhone 12 Pro?

Katie_B — Tue, 24 Nov 2020 12:35:32 GMT

Hello @SaskiaNowi.

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB in Silver on a first come first serve basis and are working with Apple to get this to you as soon as possible.

We are sorry for the delay.

Katie 🙂

Re: Where is my iPhone 12 Pro?

Katie_B — Tue, 24 Nov 2020 12:36:38 GMT

Hi @BevC74.

Thanks for letting us know.

Please give us a call and notify our customer care team who can ensure you are not charged whilst waiting for your new phone to be delivered.

Katie 🙂

Re: Where is my iPhone 12 Pro?

Mooman2807 — Tue, 24 Nov 2020 12:45:44 GMT

I was told it would be a maximum of 3 weeks . No longer . I wasn’t even told that you were waiting for delivery . I was told, exact words “” up to 21 days max. But expect it earlier . I’m just going into my 4 th week now with no idea of when to expect

Re: Where is my iPhone 12 Pro?

SaskiaNowi — Tue, 24 Nov 2020 13:15:32 GMT

can you give me a time frame? i have phoned EE (150) 4 times now and get different answers and avoidance each time. I am hoping to get my new phone before Christmas?

Re: Where is my iPhone 12 Pro?

Katie_B — Tue, 24 Nov 2020 13:52:35 GMT

Hi @SaskiaNowi.

I don't currently have a time frame to provide.

As soon as your order progresses you will be notified.

Katie 🙂

Re: Where is my iPhone 12 Pro?

LucyDiane12 — Sat, 28 Nov 2020 19:43:37 GMT

I know you can’t do anything about apples stock but on ee’s side of things I don’t think I should have been told it would be delivered in maximum of 21 days, I’ve now waited over a month and still received nothing. I’ve now seen Sky mobile do a better deal monthly, can I cancel my new contract ?