topic Re: I need to cancel an upgrade order urgently in Archived Posts

I need to cancel an upgrade order urgently

Engles11 — Sat, 28 Nov 2020 00:18:35 GMT

I only made the order a couple of hours ago but have found a deal much better suited to me so want to cancel it. Unfortunately my previous phone broke today so I’m only online and can’t find any options to chat online to an advisor or email!

Re: I need to cancel an upgrade order urgently

XRaySpeX — Sat, 28 Nov 2020 02:14:19 GMT

fill in this cancellation form
email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB
EE team will be in touch with further instructions

Re: I need to cancel an upgrade order urgently

Engles11 — Sat, 28 Nov 2020 08:35:39 GMT

Thanks, but i only ordered it last night, and wanted to change the order. It should be pretty simple but there doesn’t seem to be any option to chat to any EE employees on line. I can’t call as my old phone is broken which is what prompted the upgrade.

If there is an EE employee reading this, please email me.

Thanks,

Amy

Re: I need to cancel an upgrade order urgently

James_B — Sat, 28 Nov 2020 08:41:05 GMT

Hi @Engles11,

Welcome to the EE Community. 🙂

You can chat with Customer Care online via our get in touch page.

Hope this helps.

James