topic Phone order delivery in Archived Posts

Phone order delivery

Vichel24 — Thu, 26 Nov 2020 18:58:37 GMT

I ordered a new pay as you go phone on monday and it said delivery will be within 2 days but I havent heard anything and am getting an error message on the order tracker. When I pgone 150 there is a long wait. How do I find out what is happening with it?

Re: Phone order delivery

Christopher_G — Fri, 27 Nov 2020 07:56:35 GMT

Hi @Vichel24

Welcome to the community.

Which phone did you order?

Chris

Re: Phone order delivery

Vichel24 — Fri, 27 Nov 2020 10:16:22 GMT

It was a samsung a41

Re: Phone order delivery

Christopher_G — Fri, 27 Nov 2020 10:50:43 GMT

Thanks @Vichel24

I've checked and that device is in stock at the moment.

I'd recommend speaking to our Mobile Care team to check your order.

Chris

Re: Phone order delivery

Vichel24 — Fri, 27 Nov 2020 11:08:36 GMT

I tried the online chat but it just keeps coming up saying I will have to phone. When i phone I'm put on hold. The customer service is shocking to be honest! I should have bought it elsewhere!