https://community.ee.co.uk/t5/Archived-Posts/Non-existent-accessories/m-p/988484#M312191 <P>I upgraded my phone and at the time added a case and screen protector package.</P><P>Only the phone was delivered. I contacted EE and was told the case and screen protector package wasn't actually available for my phone so would issue a refund.</P><P>I am still waiting for a refund. Please help.&nbsp;</P> Thu, 26 Nov 2020 21:15:33 GMT NOidentity 2020-11-26T21:15:33Z https://community.ee.co.uk/t5/Archived-Posts/Non-existent-accessories/m-p/988484#M312191 <P>I upgraded my phone and at the time added a case and screen protector package.</P><P>Only the phone was delivered. I contacted EE and was told the case and screen protector package wasn't actually available for my phone so would issue a refund.</P><P>I am still waiting for a refund. Please help.&nbsp;</P> Thu, 26 Nov 2020 21:15:33 GMT https://community.ee.co.uk/t5/Archived-Posts/Non-existent-accessories/m-p/988484#M312191 NOidentity 2020-11-26T21:15:33Z https://community.ee.co.uk/t5/Archived-Posts/Non-existent-accessories/m-p/988658#M312192 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1326295">@NOidentity</a>.</P> <P>&nbsp;</P> <P>When did you request a refund?</P> <P>&nbsp;</P> <P>A refund can take up to 10 working days to get back to you.</P> <P>&nbsp;</P> <P>Jon</P> Fri, 27 Nov 2020 09:07:36 GMT https://community.ee.co.uk/t5/Archived-Posts/Non-existent-accessories/m-p/988658#M312192 Jon_K 2020-11-27T09:07:36Z