topic Re: Missing item from order in Archived Posts

Missing item from order

charisfl — Thu, 26 Nov 2020 17:28:15 GMT

Hello, I upgraded my EE plan and with my order I chose a protective case and screen protector. My new phone has arrived but the other items are not with it.

Thanks in advance!

Re: Missing item from order

Chris_B — Thu, 26 Nov 2020 17:51:33 GMT

@charisfl You’ll have to call customer services about this.

Re: Missing item from order

NOidentity — Thu, 26 Nov 2020 21:17:46 GMT

Was it an Google Pixel 4a by any chance?

Same happened me and when I contacted EE, they said it wasn't available for my phone (only the 5G version). I am still waiting for the refund...

Re: Missing item from order

charisfl — Thu, 26 Nov 2020 22:30:43 GMT

I tired ringing customer services but had no idea what menu option to select?

Re: Missing item from order

charisfl — Thu, 26 Nov 2020 22:32:51 GMT

No it was the iPhone 12 pro max, which is apparently easily scratched 🤦🏼‍♀️ Oh no how long ago was that?? @NOidentity

Re: Missing item from order

NOidentity — Fri, 27 Nov 2020 07:07:01 GMT

About a week so I'm still hoping it's pending !

Re: Missing item from order

NOidentity — Fri, 27 Nov 2020 07:07:54 GMT

I tapped the options for upgrades as that's what it relates to?