topic Re: I didn't receive my sim card in Archived Posts

I didn't receive my sim card

cuizhen — Thu, 26 Nov 2020 15:01:29 GMT

I ordered a sim only about two weeks ago (xkoxxxxxxxxx). I receive an email that my order's on its way on Nov 16th. I got a letter from EE about the direct debit for every month payment. However, I didn't receive the sim card. I also tried to call EE but it's always busy. Can anyone have a check for my order? Thank you.

[mod edit: please do not post personal information on the public board. Thanks!]

Re: I didn't receive my sim card

Jon_K — Thu, 26 Nov 2020 16:01:14 GMT

Hi @cuizhen.

Welcome to the community.

Have you tried tracking your order using our online order tracker?

Jon

Re: I didn't receive my sim card

cuizhen — Thu, 26 Nov 2020 18:00:55 GMT

Hi Jon

Yes, I tried the order tracker, but it returned the information as follow.

At this time, we can only provide tracking for orders with a pay monthly device.?Items ordered with our superfast delivery service and some orders with multiple items also can't be tracked.

If you've ordered a pay as you go handset or device, or an EE SIM Only, your order should arrive within 48 Hrs. Keep an eye out for SMS or email updates from EE.

Re: I didn't receive my sim card

Jon_K — Thu, 26 Nov 2020 18:19:47 GMT

Thanks @cuizhen.

I'd recommend getting in touch with our Customer Care team so they can give you an update on this.

Jon