topic Re: I ordered a nitendo switch but didn't get a order number how can I trace this? in Archived Posts

I ordered a nitendo switch but didn't get a order number how can I trace this?

Seanee050 — Wed, 25 Nov 2020 08:04:35 GMT

I ordered a nitendo switch from you guys and I didn't get a order number? I got a text confirming this it's gone through but how am I ment to trace it?

Re: I ordered a nitendo switch but didn't get a order number how can I trace this?

Katie_B — Wed, 25 Nov 2020 09:49:04 GMT

Hello @Seanee050.

Thanks for ordering with us.

Did you receive a confirmation email?

Katie :)

Re: I ordered a nitendo switch but didn't get a order number how can I trace this?

Seanee050 — Wed, 25 Nov 2020 18:26:27 GMT

No I did not receive an email only a text saying that it has been added on to my account with the total cost and how much I will be paying and how it will appear on the bill

Re: I ordered a nitendo switch but didn't get a order number how can I trace this?

Christopher_G — Thu, 26 Nov 2020 08:23:34 GMT

Hi @Seanee050

DPD will be in touch with you when it's ready to deliver.

If you're worried your order hasn't gone through, I'd recommend speaking to our Mobile Care team on 150.

Chris