topic Re: Need help in Archived Posts

Need help

Myr3la_hd — Fri, 20 Nov 2020 23:37:38 GMT

Hi, I placed an order on 19.11.2020 for an upgrade. I received an email to say my order was being processed but have received nothing since.

I have tried tracking the delivery using the order number in the confirmation email but get a message saying

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

I would like to know when I receive the order

Re: Need help

Northerner — Sat, 21 Nov 2020 08:32:02 GMT

Hi @Myr3la_hd

If you received that message when using the tracker, then you can call EE CS on 150 for an update on your order.

If this is an iPhone 12 order then there are delays untill Apple can make and ship more handsets.

Thanks

Re: Need help

Leanne_T — Sat, 21 Nov 2020 10:42:06 GMT

Morning @Myr3la_hd

Welcome to the community.

Was the device showing in stock when you placed the order?

Could you let me know which device you ordered including the colour and size?

Speak soon 🙂

Leanne.

Re: Need help

Myr3la_hd — Wed, 25 Nov 2020 08:39:22 GMT

It is apple watch SE 44mm aluminium case 32Gb space grey
Thank you

Trimis din Yahoo Mail pe Android

Re: Need help

Katie_B — Wed, 25 Nov 2020 08:48:55 GMT

Thanks for getting back to us @My3la_hd.

What colour band?

The only watch which is currently not in stock is the Watch SE 44mm Grey Case + Black Band.

This is however available to order and to expect dispatch within 14 days.

Katie 🙂