topic Re: How do I webchat? in Archived Posts

How do I webchat?

Daven1008 — Tue, 24 Nov 2020 13:19:53 GMT

I ordered an upgrade phone yesterday, confirmed to be delivered today. Received a text this morning to confirm so.

However nothing has arrived and when checking it says it couldn't be delivered as the courier had no contact details for Me, even though I gave them when I ordered.

Need to get this sorted ASAP but work from home so can't call in can only webchat but can't find the option on the website anywhere

Re: How do I webchat?

XRaySpeX — Tue, 24 Nov 2020 13:43:16 GMT

As you are on contract you'll find Live Chat at Get in touch

when it's available during EE UK opening hours.

Re: How do I webchat?

Daven1008 — Tue, 24 Nov 2020 15:26:38 GMT

I'm on this on my PC now on a break and i found a chat option but when i click on it nothing comes up? All i want to do is just start a live chat with someone and it just seems impossible to navigate the website and figure out a way to do that.

Re: How do I webchat?

Jon_K — Tue, 24 Nov 2020 16:43:59 GMT

Hi @Daven1008.

On our get in touch page, a button to start a chat will appear when an advisor is available.

Jon