topic Re: No Order Confirmation in Archived Posts

No Order Confirmation

Cathud — Tue, 24 Nov 2020 10:59:27 GMT

Hi, I placed an order for the Nintendo Switch yesterday and I have not received any order confirmation, I've checked junk email too

Re: No Order Confirmation

Katie_B — Tue, 24 Nov 2020 12:44:55 GMT

Hello @Cathud.

Thanks for coming to the community.

Did you order the Nintendo Switch in Grey?

This is currently the only one in stock at the moment.

Speak soon,

Katie.

Re: No Order Confirmation

Cathud — Tue, 24 Nov 2020 13:13:42 GMT

Hi Kate

Yes I ordered the grey one.

Re: No Order Confirmation

Katie_B — Tue, 24 Nov 2020 13:25:59 GMT

Thanks for getting back to me @Cathud.

As you have not received any confirmation I would recommend giving us a call so our customer care team can ensure your order has been received.

Katie 🙂

Re: No Order Confirmation

Cathud — Tue, 24 Nov 2020 13:33:33 GMT

Hi Kate

I got a confirmation number when the order went through but no email.

Re: No Order Confirmation

Katie_B — Tue, 24 Nov 2020 13:39:20 GMT

Hi @Cathud.

Does this begin with XKN or XKO?

If yes, what reports back when you use the online order tracker?

Katie.

Re: No Order Confirmation

Cathud — Tue, 24 Nov 2020 13:42:53 GMT

Re: No Order Confirmation

Cathud — Tue, 24 Nov 2020 13:48:31 GMT

It says sorry we cant show your order details right now.

Dont worry we will keep you updated on the progress of your order by text or email.

Keep an eye out for these updates from EE or DPD

Re: No Order Confirmation

Katie_B — Tue, 24 Nov 2020 13:50:04 GMT

Thanks for letting me know @Cathud.

If you are concerned regarding your order I would recommend giving us a call.

The tracker, however, is correct, once your order progresses you will receive updates.

Katie 🙂

Re: No Order Confirmation

Cathud — Tue, 24 Nov 2020 13:56:12 GMT

Does that mean my order has gone through and been received ?

Thanks Kate

Re: No Order Confirmation

Katie_B — Tue, 24 Nov 2020 14:07:31 GMT

Hi @Cathud.

As you have an order number this will confirm your order has been received.

Katie 🙂