topic Incorrect Billing Address in Archived Posts

Incorrect Billing Address

Dymock96 — Mon, 23 Nov 2020 21:14:15 GMT

Hey all,

Just had a look at a confirmation email I have for an order and it seems as though the incorrect billing address is on my order. I've checked through my account and everything is correct there but I can't work out exactly what's happened. I'm assuming autofill has messed up somewhere along the line. Is there any way for me to change this to the correct details now? Or is this something I'll need to phone in to get sorted out?

Thanks!

Re: Incorrect Billing Address

bristolian — Mon, 23 Nov 2020 22:25:14 GMT

Hi @Dymock96

There is no account access on this public webforum, so for anything account-specific you will need to call in.

Re: Incorrect Billing Address

Leanne_T — Tue, 24 Nov 2020 09:41:22 GMT

Morning @Dymock96

Welcome to the community.

If you can call us on 150 and let our Mobile care team know your address is incorrect, they will certainly get this looked into for you.

Let us know how you get on 🙂

Leanne.