Order keeps failing- cant get through on phone

beaniebeanos — Mon, 23 Nov 2020 18:55:29 GMT

Hi,

I recently ordered 2 upgrades online. I received order confirmation, and then received an email saying more information was needed to complete the order, and another email saying there was a 'mismatch' on the order for the 2nd handset

The emails told me to call however I've been trying in my lunch break every day for an hour a time for nearly 2 weeks and not been able to get through. Help! It's the second time Ive ordered new handsets and had the orders cancelled by EE as I've not beeen able to get through on the phone

Thank you

Re: Order keeps failing- cant get through on phone

Northerner — Tue, 24 Nov 2020 07:14:18 GMT

Hi @beaniebeanos

There is no account access on these forums.

I'm afraid you will need to speak to EE CS on 150 as requested. The lines will be busy wihen you call at lunch.

Thanks

topic Order keeps failing- cant get through on phone in Archived Posts

Order keeps failing- cant get through on phone

Re: Order keeps failing- cant get through on phone