topic Re: Cancel already placed order in Archived Posts

Cancel already placed order

Torbaria — Mon, 23 Nov 2020 23:31:42 GMT

Hi everyone ,

I placed an order and I find out the address I changed because it was previous didn't remain . I was filming to find anywhere a cancellation options and on top of this my order remain in basket in the app only and process in web . This is a bit difficult situation to be dealt with and the only option is contact by phone on very busy lines. Please if someone know different approach let me know ,any help is valuable.

Thanks

Re: Cancel already placed order

XRaySpeX — Mon, 23 Nov 2020 23:36:09 GMT

If you ordered by phone or online you always have a cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you signed up to your plan online or over the phone:

fill in this cancellation form
email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB
EE team will be in touch with further instructions