topic Whi is my phone being returned? in Archived Posts

Whi is my phone being returned?

Fishthemod — Mon, 03 Sep 2018 11:31:11 GMT

Ordered a phone and non delivery. Tracking number 15500959089448. DPD says it being returned to consignor. Does anyone have a DPD number that I can call to be answered by a human

Re: Whi is my phone being returned?

BrendonH — Mon, 03 Sep 2018 11:39:16 GMT

If they have attempted to deliver then they will send it back to EE DPD won't hold onto it.

DPD website will have all their contact numbers

Re: Whi is my phone being returned?

James_B — Mon, 03 Sep 2018 13:17:13 GMT

Hi @Fishthemod,

Thanks for visiting the EE Community.

Have DPD attempted to deliver your phone at any point?

James

Re: Whi is my phone being returned?

Fishthemod — Mon, 03 Sep 2018 14:19:56 GMT

No. The status says REFUSED . I was in all day

Sent from my iPhone

Re: Whi is my phone being returned?

BrendonH — Mon, 03 Sep 2018 14:30:07 GMT

Are you in a block of flats? Did he contact correct door?

Re: Whi is my phone being returned?

James_B — Mon, 03 Sep 2018 14:34:24 GMT

Hi @Fishthemod,

Please get in touch with customer services so we can check we have your correct address on the system.

Thanks

James

Re: Whi is my phone being returned?

Argonautprayer — Mon, 23 Nov 2020 15:29:08 GMT

EE are refusing to return my phone. They have effectively stolen it. A few days ago I spent £7-00 to ensure next day delivery. The warranty will soon have expired at this rate.

Is there anyone I can contact or phone to get an answer? I'm certainly not going to waste money writing again. Can someone suggest anything please? Thanks AP

Re: Whi is my phone being returned?

James_B — Mon, 23 Nov 2020 15:36:11 GMT

Hi @Argonautprayer,

Welcome to the EE Community. 🙂

Please can you give us a little more information about your situation?

Did you miss a delivery?

Thanks

James