topic Re: Dpd in Archived Posts

Dpd

ChloeD3 — Sun, 22 Nov 2020 11:46:48 GMT

My parcel got delivered to a pick up point however I've not been able to pick it up and I'm getting charged for the device I've not got. Is there a way to return it. It was delivered on the 5th nov

Re: Dpd

Chris_B — Sun, 22 Nov 2020 12:25:22 GMT

@ChloeD3 You only have a 14 day cooling of period you now past that. You need to pick up the device as this is now yours.

Re: Dpd

ChloeD3 — Sun, 22 Nov 2020 12:31:32 GMT

I've had an email from dpd asking that the sender (ee) needs to rasie an investigation as it's not longer at the pick up point but they aren't sure where it is.

Re: Dpd

Christopher_G — Sun, 22 Nov 2020 14:46:02 GMT

Hi @ChloeD3

I'd recommend speaking to our Mobile Care team as soon as possible so that they can look into this.

Let us know how you get on.

Chris